GENERAL COMPANY INFORMATION
ORDERING INFORMATION
DISCUSS ORDER OR QUOTE BY PHONE
Call 1-800-406-9008
ORDER BY E-MAIL
orders@epolycorp.com
QUOTES BY EMAIL
customerservice@epolycorp.com
CUSTOMER SERVICE BY EMAIL
customerservice@epolycorp.com
CHANGES OR CANCELLATIONS
Changes to orders in progress may require additional charges and/or time. Cancellations after an order is in progress will require payment for work completed.
ORDER STANDARD PRACTICES
ORDERS
No phone orders accepted. Orders must be emailed or faxed. Please include your ASI, PPAI or Sage number on your PO.
RUSH ORDERS
If production schedule allows, charges for rush orders are based on time constraints and complexity of the order. Contact us for availability and pricing.
RETURNS
A 15% restocking fee will apply to any returns on blank goods plus any freight charges. No returns accepted after 30 days of shipping.
PRODUCT VARIATION/PRICE CHANGE
Due to measures beyond our control, color variation among products (e.g., different lot size shipments from the factory, photo illustration vs. actual products) may exist. Prices are subject to change without notice.
CUSTOM ITEMS
Overseas orders are available for custom items. We can match any PMS color for the product if minimums for that item are met. A 50% down payment is required on all custom orders. Samples are provided on all custom orders for approval prior to production. Normal lead time is approximately 12 weeks after receipt of order, artwork and down payment.
EPOLY PRODUCT TESTING & PROP 65 COMPLIANCE
All our products are Prop 65 compliant and lead and phthalate free. All factories making products for us have product tested at random from our stock. We do this to ensure that the actual product being shipped is compliant. The factories are not aware of when tests are performed or on which items. This assures the integrity of the testing. All items made for us are blind embossed with our logo, made in China, factory code and recyclable symbols. The factory code contained within the blind embossment is used to identify which factory produced the merchandise. This is essential in the event of any kind of problem with stock; and with our strict procurement procedures we do not anticipate this ever happening. If specific tests are required for your order, we can accommodate this via PPAI/ASI testing partners, however, there is a charge from the testing firm. We will notify you of the charges based upon your specific requirements.
ARTWORK/LOGO PLACEMENT
Templates for all Epoly products are available for download at www.epolycorp.com
SILK SCREEN
A PMS color match fee of $30(R) is required for any color that is not one of our free stock colors. The maximum imprint size is 5" x 7" on most items we carry. If printing outside the normal imprint size, please add $0.50(R) each.
PAD PRINTING
(MULTI-COLOR PRINTING)
A setup fee of $65(R) per color is required on new art. Are set-up fee of $45(R) per color is required for all repeat art. For each additional color please add $0.50(R) each. A PMS color match fee of $30(R) = per color is required for any color that is not one of our free stock colors. We can print up to 4 spot colors. The maximum logo size is a 3.5" diameter circle. Full saturation of print area is not available. All multi-color art is subject to approval for printing position on product.
4 COLOR PROCESS PRINTING
(SELECT ITEMS ONLY)
The minimum order is 300pcs. There is no setup fee or PMS color matching fee. The price per piece is the blank price plus the run charge for the logo. We have two logo sizes to choose from. The 3" x 5" logo is $1.50(R). The 4" x 7" logo size is $2(R). All multi-color art is subject to approval for printing position on product.
ARTWORK
Camera ready, black and white artwork in vector-based EPS or Adobe Illustrator is required. Embed converted fonts to outlines and curves in the art file. Separations must be provided. If suitable artwork is not supplied, an art charge of $85 per hour will apply. Please note: The quality of the artwork determines the quality of the printing.
PROOFS & SAMPLES
• Your first electronic proof is FREE! A PDF proof is available upon request at time of ordering.
• Press proofs available. Call for a quote.
Random samples: We offer free random or blank samples with a UPS or FedEx account number for shipping.
